Refunds/Transfers

Refunds and Transfers

We can offer you a refund of your test fee or a transfer to a new date ( within 3 months) as long as we receive enough notice.  We require at least one week notice for a Computer-Delivered test and 5 weeks for a Paper-Based test.  If you have a last-minute emergency, we can refund or transfer if you provide documentation supporting your absence.  A list of what is considered ” Acceptable, Serious Cause” is noted below.

Computer-Delivered IELTS test

Amount of notice Refund fee Transfer fee
More than one week $70 $35
Less than one week without cause Full test fee Full test fee
Less than one week with cause * (see below for what is considered acceptable cause) $70 $35

 

Paper-based Test

Amount of notice Refund fee Transfer fee
More than five weeks  $70 $35
Less than five weeks without cause Full test fee Full test fee
Less than five weeks with cause * (see below for what is considered acceptable cause) $70  $35

Last minute requests for refunds/transfers are only considered under special circumstances, such as the ones listed below:

  • Serious Illness — hospital admission or serious injury (must be accompanied by a medical note from a registered Medical Doctor)
  • Loss or Bereavement — death of a close family member (must be accompanied by a death certificate)
  • Hardship/Trauma — victim of a crime, victim of a traffic accident (must be accompanied by a police report)
  • Military Service — enlistment (must be accompanied by a letter from government)

You must submit:

  1. Documented proof of the above (for example, a doctor’s note)
  2. A completed Request for Refund or Test Date Transfer Application Form

There is a $70.00 administrative fee for all refunds and a $35 charge for transfers.