Refunds and Transfers

You cannot transfer or cancel a test within 5 weeks of the test date.

Last minute requests for refunds/transfers are only considered under special circumstances, such as the ones listed below:

  • Serious Illness — hospital admission or serious injury (must be accompanied by a medical note from a registered Medical Doctor)
  • Loss or Bereavement — death of a close family member (must be accompanied by a death certificate)
  • Hardship/Trauma — victim of a crime, victim of a traffic accident (must be accompanied by a police report)
  • Military Service — enlistment (must be accompanied by a letter from government)

You must submit:

  1. Documented proof of the above (for example, a doctor’s note)
  2. A completed Request for Refund or Test Date Transfer Application Form

There is a $70.00 administrative fee for all refunds/transfers.